Governor Scott Announces 2012 Governor’s Sterling Award & Sustained Excellence Award Recipients

~ Florida Sterling Council Honors Three Role Model Organizations~

Governor Rick Scott and the Florida Sterling Council today announced the 2012 recipients of the prestigious Governor’s Sterling Award and the Sustained Excellence Award.
Florida Memorial Medical Center in Daytona and the Miami-Dade County Health Department will be recognized with the Governor’s Sterling Award and Tropic Isles Elementary School (North Fort Myers) will receive the Sustained Excellence Award, which goes to former Sterling Award winners for continued improvements. The awards will be presented at the 2012 Governor’s Sterling Award Banquet on Friday, June 1 at the JW Marriott Orlando Grande Lakes.

“This award is the highest recognition an organization in Florida can receive for outstanding performance and productivity, and I am honored to recognize this year’s recipients,” said Governor Scott. “I am proud of the work the Sterling Council does helping organizations increase productivity and efficiency so that they can save money and hire more Floridians.”

For 20 years, the Governor’s Sterling Award has recognized organizations and businesses in Florida that have successfully achieved performance excellence within their management and operations.

This year’s 2012 Governor’s Sterling Award recipients are:

Florida Hospital Memorial Medical Center (Daytona) is a not-for-profit, comprehensive acute medical system that is part of the Adventist Health System. The medical center is comprised of a 277-bed hospital in Daytona Beach, a 119-bed hospital in Ormond Beach, a state-of-the art comprehensive cancer center, and off-campus ancillary service centers, providing a wide spectrum of comprehensive acute adult medicine and surgery services. Florida Hospital Memorial Medical Center is in the top five percent of Hospital Consumer Assessment of Healthcare Providers & Systems (HCAHPS) measures. The hospital is in the 89th percentile nationally for physician satisfaction and is the most preferred hospital for Volusia County according to HCAHPS. The hospital has also been designated in the national top one percent in HealthGrades for clinical outcomes. In addition, the Strategic Performance Improvement Process has hardwired a focus on continuous improvement throughout the hospital, and has resulted in numerous awards for its clinical services. Florida Hospital Memorial Medical Center is the first hospital in Volusia County to receive the Governor’s Sterling Award.

Miami-Dade County Health Department is located in Miami, Florida. It provides population and community-based services to the county’s 2.5 million residents and more than 12.6 million annual visitors and is responsible for assessing, maintaining, and improving health and safety in the county. The department’s core competencies include: collaboration and partnerships; public health emergency preparedness; epidemiology, disease control and prevention; public health environmental regulations; and public health promotion and services. The current customer satisfaction ratings stand at 99.2 percent. Since 2005, the infant mortality rate has continued to decrease and has exceeded expectations both for the state and its best peer during this timeframe. In addition, the immunization level in 2-year-old children has consistently exceeded that of the state and its best peer in five of the last seven years. Through collaborative efforts to develop and enhance partnerships, the organization initiated the formation of the Consortium for a Healthier Miami-Dade with 350 partners to focus on the community support and improvements. The Miami-Dade County Health Department is the only organization to be a three-time recipient of the prestigious Governor’s Sterling Award (2012, 2006, & 2002).

The 2012 Sustained Excellence Award recipient is:

Tropic Isles Elementary School (North Ft. Myers) is in the School District of Lee County, Florida. As a Title 1 elementary school, with a free and reduced lunch rate of 86 percent, the staff who serve the approximately 920 students in grades PreK-5 are dedicated to excellence in the classroom. In addition to the Sterling Model, the school has built on its use of the national Glasser Quality Model by expanding its network of volunteers, businesses, and community partners who spring into action to do what it takes when students and their families fall into survival mode, which supports their motto, “Our kids are worth whatever it takes.” The school has earned an “A” rating for the past eight years with results that place the school above the 80th percentile of state Title 1 schools. The school has engaged 96 percent of parents in school events, and 86 percent of students are in the Extended Day Program. Tropic Isles Elementary School was the recipient of the 2009 Governor’s Sterling Award, and they are now the first school to be recognized with the Governor’s Sustained Excellence Award.

About the Governor’s Sterling Award
Established in 1992, the Florida Sterling Council is a public/private not-for-profit corporation supported by the Executive Office of the Governor. Sterling’s Annual Conference is exclusively designed to teach participants how to elevate performance and increase productivity. Nearly 500 executives and professionals gather at this event for a one-stop source for education, information and inspiration. The conference concludes with the recognition of best practices, the Team Showcase Champion, and the presentation of the Governor’s Sterling Awards, the highest award an organization can receive for performance excellence in Florida. For more information, contact John Pieno at (850) 922-5316 or visit


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